Privacy Policy

At US Landline, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our landline phone services and visit our website.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Sign up for our services
• Contact us for customer support
• Subscribe to our newsletter
• Fill out forms on our website

This information may include:

• Name and contact information (address, email, phone number)
• Billing and payment information
• Service preferences and usage data
• Communications with our customer service team

Call Detail Records

As a telecommunications service provider, we collect and maintain call detail records including:

• Phone numbers called and received
• Date, time, and duration of calls
• Location information for emergency services (E911)
• Service usage patterns

Technical Information

We automatically collect certain technical information when you use our services:

• IP addresses and device identifiers
• Browser type and version
• Operating system information
• Website usage data and analytics

2. How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Providing and maintaining our landline services
• Processing payments and billing
• Routing calls and providing emergency services
• Technical support and customer service

Service Improvement

• Analyzing usage patterns to improve our services
• Developing new features and capabilities
• Troubleshooting technical issues
• Network optimization and maintenance

Communication

• Sending service-related notifications
• Providing customer support
• Marketing communications (with your consent)
• Important service updates and changes

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Customer support services
• Technical infrastructure and maintenance
• Marketing and analytics services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and government requests
• Protect our rights and property
• Ensure user safety and prevent fraud
• Cooperate with law enforcement investigations

Emergency Services

We share location and contact information with emergency services (911) when you make emergency calls to ensure proper response and assistance.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data centers and network infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Account information: Duration of service plus 7 years
• Call detail records: 18 months (as required by law)
• Billing records: 7 years
• Customer service records: 3 years

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Correct inaccurate or incomplete information
• Update your account preferences

Marketing Communications

• Opt-out of marketing emails and communications
• Manage your communication preferences
• Unsubscribe from newsletters

Account Management

• Cancel your service at any time
• Request deletion of your account information
• Port your phone number to another provider

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our service interface

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. State-Specific Privacy Rights

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have additional rights including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

Other State Rights

Residents of other states may have additional privacy rights under applicable state laws. Please contact us to learn more about your specific rights.