Terms of Service

Welcome to US Landline. These Terms of Service ("Terms") govern your use of our landline phone services and website. By signing up for our services or using our website, you agree to be bound by these Terms.

1. Service Description

US Landline provides Voice over Internet Protocol (VoIP) landline phone services that allow you to make and receive calls using your internet connection. Our services include:

• Unlimited local and nationwide calling within the United States and Canada
• Enhanced 911 (E911) emergency services
• Voicemail and call management features
• Mobile app for iOS and Android devices
• Customer support and technical assistance

2. Eligibility and Account Registration

Eligibility Requirements

To use our services, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete registration information
• Have a reliable broadband internet connection
• Reside in an area where our services are available

Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your account information
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Keeping your contact and billing information current

3. Service Plans and Pricing

Monthly Service Fee

Our standard service plan is $24.99 per month, which includes:

• Unlimited calling within the US and Canada
• All standard features and functionality
• Customer support access
• Mobile app usage

Additional Charges

Additional charges may apply for:

• International calling (rates vary by destination)
• Premium features or add-on services
• Hardware replacement (if damaged by customer)
• Expedited shipping of equipment

Billing and Payment

• Service fees are billed monthly in advance
• Payment is due on your monthly billing date
• We accept major credit cards and ACH payments
• Late payments may result in service suspension

4. Equipment and Technical Requirements

Internet Connection

You must maintain a broadband internet connection with:

• Minimum upload speed of 100 kbps per concurrent call
• Stable connection with low latency and packet loss
• Sufficient bandwidth for your calling needs

Equipment

• We provide the necessary VoIP adapter at no additional cost
• You may use your existing telephone equipment
• Equipment remains our property and must be returned upon service termination
• You are responsible for equipment damage due to misuse or negligence

5. Acceptable Use Policy

Permitted Uses

Our services are intended for normal residential and small business communications.

Prohibited Uses

You may not use our services for:

• Illegal activities or violations of applicable laws
• Harassment, threats, or abusive communications
• Spam, robocalls, or unsolicited commercial communications
• Excessive usage that impacts network performance
• Reselling or redistributing our services
• Bypassing or attempting to bypass security measures

Enforcement

We reserve the right to suspend or terminate service for violations of this policy without prior notice.

6. Emergency Services (911)

E911 Service

• We provide Enhanced 911 service that transmits your registered address to emergency operators
• You must register and maintain accurate address information
• Service may not work during power outages or internet disruptions
• Emergency calls may take longer to connect than traditional 911 service

Your Responsibilities

• Keep your registered address current and accurate
• Inform household members and guests about service limitations
• Have alternative means of contacting emergency services
• Test your service periodically to ensure proper operation

Limitations and Disclaimers

• 911 service requires power and internet connectivity
• Service may not work if you move your equipment to a different location
• We cannot guarantee 911 service availability at all times
• You assume all risks associated with these limitations

7. Service Availability and Performance

Service Levels

While we strive to provide reliable service, we do not guarantee:

• 100% uptime or uninterrupted service
• Specific call quality or connection speeds
• Compatibility with all internet service providers
• Service during power outages or internet disruptions

Maintenance and Updates

• We may perform scheduled maintenance that temporarily affects service
• We will provide advance notice when possible
• Emergency maintenance may be performed without notice

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Call Records

• We maintain call detail records as required by law
• Records may be used for billing, customer service, and legal compliance
• We do not record or monitor call content without your consent

9. Termination

Termination by You

• You may cancel service at any time without penalty
• Cancellation takes effect at the end of your current billing cycle
• No refunds for partial months of service
• You must return our equipment within 30 days

Termination by Us

We may terminate your service for:

• Non-payment of fees
• Violation of these Terms or our Acceptable Use Policy
• Fraudulent or illegal activity
• Discontinuation of service in your area

Effect of Termination

• Your right to use our services immediately ceases
• You remain liable for all charges incurred before termination
• We may delete your account data after a reasonable period
• Number portability may be available subject to applicable regulations

10. Limitation of Liability

Service Credits

For service outages lasting more than 24 hours, we may provide service credits equal to a pro-rated portion of your monthly fee.

Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability shall not exceed the amount you paid for service in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for damages related to 911 service limitations
• We are not liable for damages caused by third-party internet service providers

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of applicable laws
• Your infringement of third-party rights

12. Dispute Resolution

Informal Resolution

Before filing any legal action, you agree to contact us to attempt to resolve the dispute informally.

Binding Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration rather than in court, except for:

• Small claims court actions
• Injunctive relief requests
• Intellectual property disputes

Class Action Waiver

You agree that disputes will be resolved on an individual basis and waive your right to participate in class action lawsuits.

13. Governing Law

These Terms are governed by the laws of the state where our principal place of business is located, without regard to conflict of law principles.

14. Changes to Terms

We may modify these Terms from time to time. We will notify you of material changes by:

• Email notification to your registered address
• Notice on our website
• Notice in your monthly bill

Your continued use of our services after notice of changes constitutes acceptance of the modified Terms.

15. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and US Landline.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Assignment

We may assign these Terms or our rights and obligations without your consent. You may not assign your rights without our written consent.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

16. Regulatory Compliance

Our services are subject to various federal and state regulations, including:

• Federal Communications Commission (FCC) rules
• State public utility commission regulations
• Telecommunications accessibility requirements
• Emergency services regulations

We will comply with applicable regulations and may modify our services as required by regulatory changes.